Why we love doing tech support for 'friends'

IT pilot fish comes in to work one day to find a co-worker who's brought in a PC from home -- with an invitation to see "the world's worst memory upgrade."

04/26/17

If I only had a brain... er, executive assistant

In the organization where this IT support pilot fish works, trouble tickets from Very Important Persons are automatically escalated -- though that does mean their less-than-stellar IT moments attract more attention.

04/25/17

Hey, it HAS a C: prompt, so what's the problem?

It's the dawn of PC history, and this still-in-school pilot fish has a job working on the department's machines, including an early Tandy computer -- Radio Shack's first crack at a PC compatible. But is it?

04/24/17

Because NOBODY can see through cardboard, right?

It's the mid-1980s and, in this close-knit mainframe IT shop, the dozen techies have a regular game they play: Spot the Bonuses.

04/21/17

Heck, if you do it that way, ANYTHING would work!

Big network hardware company has a donation program for schools, and this pilot fish follows up with each school to see how things are going. But this particular school is not happy at all.

04/20/17

It's one thing you just can't have too many of

Flashback to the early 1980s, when this project manager pilot fish is working to help bring an aging factory into the computer age -- and he's not getting any help from a programmer who wants fish's PC.

04/19/17

Think of it as 'bonding through shared pain'

This pilot fish is getting a start in IT as a student worker, but fish is also the one who's training the boss -- who uses some carefully chosen hardware to improve the learning experience.

04/18/17

Busy work, meet the buddy system

This IT consulting outfit doesn't just expect its unassigned consultants to show up for regular working hours -- their fingers had better be moving too.

04/17/17

Untroductuon to UT, 1970s-style

Flashback to the earliest days of desktop computing, when the high school where this pilot fish is a student gets its first-ever computer -- and an object lesson in attention to detail.

04/14/17

What's in a name?

IT pilot fish at this consulting outfit gets a new boss, who has a new name for consultants who aren't currently on projects -- and a new way to "improve" their morale.

04/13/17

By comparison, 'What's your sign?' would be cool

This young, single IT pilot fish wants to ask a cute fellow employee who works in a different building out to lunch. So how does he decide to try getting the date?

04/12/17

First question: Was it wired or wireless?

When big companies want to outsource their hardware service calls for customers, they cut deals with this outfit -- but when panic calls come in, sometimes details get lost in translation.

04/11/17

Shhhh!

Company hires a new senior-level employee away from its biggest competitor, and that would be big news -- except the company doesn't want it to be news just yet.

04/10/17

C'mon, what BETTER use of superpowers is there?

It's the 1980s, and this fresh-out-of-college pilot fish has a job at a software vendor, working with a low-level language that lets programmers do just about anything. So what will he use it for?

04/07/17

Bet he really missed his self-modifying code, too

A bank has lots of old-school Cobol code for handling its customers' money, and this programmer pilot fish keeps it nice and maintainable. Then he comes across the code of a former assembly-language coder.

04/06/17

Disaster recovery plan, step 1: Create a disaster

It's decades ago at this military site that handles long-range communications that's due for a visit from the Inspector General's office. Problem: What to do with all these unauthorized spare electronic parts?

04/05/17

And that's why we can't have visitors anymore

Flashback to 1993, when this manufacturing company buys its first RAID 5 storage system, and that takes some special preparation -- and some practice that will turn out to be a very bad idea.

04/04/17

All they needed was a little motivation

This hospital's email admins have implemented spam alerts. But they don't want false-positives to wait for a daily quarantine message, so they send those alerts more frequently -- a LOT more frequently.

04/03/17

Well, it certainly makes SOMETHING easier

One of the users at this manufacturing plant is a very large guy who likes to pick on almost everyone. That includes the pilot fish who provides tech support -- and who has a new tool for returning the ribbing.

03/31/17

Now that's using mobile for REAL productivity

It's the 1990s, and this two-way paging company is developing a service for PDAs. But the pilot fish who's managing development spots a VERY useful feature in one of the latest builds.

03/30/17

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