Also, she just may know what her problem is

Help desk pilot fish gets a call from a user complaining that the wireless network isn't working at one building on this hospital's campus.

"I respond to the call," says fish. "I walk into the area that's affected and say, 'I got a help desk ticket saying the wireless is out.'

"One of the male therapists responds, and we work out the problem."

But later in the month, fish gets a rude shock: Among his end-user reviews is one from the user who called in the wireless problem -- and she's not happy.

According to her review, fish "walked in like he knew what he was doing and started talking to the male therapist, completely ignoring me because I was a woman."

Sighs fish, "Lesson learned: Talk to the person who requested the ticket, or forever be known as the male chauvinist in the office."

Talk to Sharky, too. Send your true tale of IT life to me at You'll score a sharp Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

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Copyright © 2009 IDG Communications, Inc.

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