IT Strategy
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Someone is selling your personal details—can you stop them?
The willing surrender of personal information has created a shadowy data broker industry. Your lack of privacy is their gain—and your liability.
How to hold better, shorter meetings
Nothing is more tiresome than a meandering meeting with no clear takeaways. So check out these real-world tips to improve meetings from seasoned team leaders.
New digital storefronts shake up online retail—and advertising
As we face new customer privacy restrictions, collaborative retail/media initiatives are developing new ways to collect high-quality customer data and deliver great user experiences.
5G is coming, just not that fast
What business wouldn’t embrace the promise of faster connections to deliver enriched customer experiences anytime, anywhere? That’s what 5G promises . . . eventually.
Customer service: Your greatest competitive weapon
Prompt resolution of customer complaints can create customers for life. Here’s how to measure customer service success.
Enterprise security addresses the work-from-home crowd
Now that working from home is an accepted option, home security must be professional grade. Have a look at these robust new offerings.
The problem with the subscription economy
Consumers often find themselves paying for online services they forgot they’d signed up for. Businesses face similar challenges.
Best-loved productivity tools of the rich and famous
Well, of my Twitter followers, anyway. An all-points call for favorites yielded a cornucopia of software gems, some of which I guarantee you’ve never heard of.
Better marketing with fewer cookies
Big Tech says the days of third-party cookies are numbered. That’s a challenge for marketers, but it’s also an opportunity.
Low-code/no-code yields solutions that fit
The demand for applications far outstrips the supply of commercial software and talented developers. Low-code/no-code tools are bridging the gap.
Don’t let robot gatekeepers block your résumé
Looking for a new gig? Before you apply for one, create a résumé that applicant tracking systems can digest.
The best person to manage your organization’s data may be you
Are you ready to productize your data? Many companies are examining that concept, as new ideas emerge about how we manage data used to make business decisions.
Why there’s never been a better time to partner with your competitors
The concept of “coopetition” has been around for over a century, but thanks to recent technology developments, it’s perhaps never been as relevant as it is right now.
Real IT leadership: Selling the transformative dream
It's one thing to cook up a great new initiative, but making it happen requires powers of persuasion, solid partnerships, and access to genuine technical insight.
How to make the hybrid workplace a success
How can IT leaders implement hybrid and remote policies that benefit both employees and employers long term? Here’s expert advice to help organizations get it right from day one.
These products support the new normal office environment
The new normal needs some new tools. And guess what? Vendors are stepping up to supply them.
Tech innovators pivot to support the post-COVID workplace
The office of the future won’t be the same—and that spells opportunity for technology innovators.
Avoid calendar clashes with a new breed of scheduling apps
Is there a worse waste of time than corralling people into a meeting? With application integration and a dab of AI, the latest batch of scheduling apps attempts to ease the burden.
Why respecting customer privacy is good for business
Protect your customers’ data and give them control over it, and with the right messaging, you’ll gain a substantial marketing advantage.
Data hoarding: The consequences go far beyond compliance risk
What’s the oldest file on your computer? A scan of my hard drive turned up a handful from the late 1990s as well as a 2GB trove of interview notes and call recordings from a book I wrote in 2006.
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